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Direct to Consumer Estimating

InterVue: Enhancing Underwriting Performance, Increasing Customer Satisfaction

With most American homes significantly undervalued, the insurance industry is losing billions of dollars each year. MSB’s InterVue helps you solve undervaluation problems by collecting detailed property characteristics and risk exposure data as a fully branded, outsourced service that represents your company’s culture and identify.

Positive ROI

Using InterVue delivers positive returns on investment. With InterVue, your company can

• Improve overall operating ratios by 3 to 9 points annually
• Increase property limits and premiums by an average of 10%
• Achieve a first-year ROI of 400% or more
• Record a lifetime ROI value on the project that can exceed a 2000%

With sophisticated scripting and interview techniques and 7 million processed records, the InterVue team establishes a high quality customer touch point. It uncovers a full set of interior and exterior property data, hazards and other factors that improve the accuracy your ITV baseline.

Complete Solution

The InterVue team creates and executes a fully branded customer contact solution according to your exacting specifications. We blend the optimal mix of contact techniques to align with your goals, while seamlessly integrating with your policy renewal cycles. The result is an end-to-end solution that carefully balances the objectives, education and interests of ITV validation among all policyholders, agents, underwriters and senior management.

1. We directly interview property owners through a customized blend of phone, Web and mail channels to establish a reliable and defendable baseline of ITV values. 
2. Our account management specialists help you with messaging, training and knowledge delivery to your agent force.
3. All captured data passes a rigorous automated and manual pre-and post calculation quality control process, which we develop and maintain with our industry leading building cost research department. 
4. Our quality control department scours over every detail required to produce a clean, accurate, reliable and defendable ITV dataset.
5. Finally, we deliver an archived, total component dataset back to you. This baseline ITV dataset then feeds your renewal process and is aggregated to drive higher-level strategic analysis.

MSB has cured millions of insurance-to-value deficiencies. We enhance carrier and agent bottom lines by millions of dollars, provide protection from devastating catastrophic losses and help carriers comply with regulatory requirements. We do this all while helping to safeguard policyholders and improve their satisfaction. Now, companies are turning to InterVue to establish their own validated ITV baseline of component data that aligns their business and drives a higher level of strategic decisions. 

Your success is our success. Learn how MSB’s InterVue customer contact program can be tailored to successfully achieve your unique book-of-business management and underwriting goals.