Support

Making things seamless - our commitment.

MSB is committed to keeping your processes flowing smoothly. Please contact us via the contact us form or phone if you need support.

Please note that to ensure our customers that have been impacted by Hurricane Irene are properly served, our helpdesk will remain open from 7 a.m. to 7 p.m. (Central Time) on Labor Day, Monday, September 5th.

MSB's Customer Service will be closed on the following days:

US Customers:

7 a.m. to 7 p.m. Monday - Friday (Central Time)
8 a.m. to 5 p.m. Saturday - Sunday (Central Time)

Underwriting Help Line: 800.809.0017
Claims Help Line: 888.337.9665, Option 1
Help Fax: 903.596.7563

Canadian Customers:

7 a.m.  to 7  p.m. (Central Time)
Underwriting Help Line: 800.809.0017
Claims Help Line: 888.370.8324, Option 1
Help Fax: 903.596.7563
Real-time online support.