Policy Management & Retention Services
Happy Customers = More Renewals.
Keeping your customers happy is probably the most important and difficult job you have. After all, an unhappy customer can become an ex-customer at the drop of a hat.
We want to make sure that never happens.
To ensure your customers stay satisfied and, most importantly, eager to renew, we developed tools that do just that.
Our SightLine Services provide an unmatched level of insight into your book of business. With every improvement, update or addition made to a property, SightLine Solutions are there to ensure you maintain its proper ITV. This keeps your book of business current and allows you to properly meet the needs of your customers.
We take a blended approach to ITV maintenance with our SightLine suite of services. Data feeds, customer contact programs and on-site inspections all work together to capture changes that lead to undervaluation.
Conducting ITV maintenance with MSB pays for itself. Not only do your customers remain satisfied, but also, identifying changes provide additional premium opportunities.